T&C

Our therapists are trained to respect the privacy of our clients and to create a comfortable and relaxing environment.

As a courtesy to our clients we request that mobile phones be on silent while in the salon and that if you must bring children into the salon that they are supervised at all times. At Sibu Beauty we appreciate a quiet and tranquil environment.

If you are unwell at the time of your appointment we kindly ask that you reschedule.

 

appointment preparation

Please notify our staff before booking treatments if you are pregnant, have allergies, any physical ailments, disabilities or additional needs. This will prepare our staff in advance to provide the best possible salon experience for you.

Upon arrival at the salon we may ask you to fill out a consultation form. Our forms are stored securely and the information will be used to provide the best and most appropriate treatment for you.

When receiving your treatment, the therapist will address your needs based on your personal assessment. You may also communicate to us how you are feeling during your service and please advise your therapist if there is anything specific you would like them to address.

cancellation & late policy

For appointments over two hours in duration, we require a $60 deposit at the time of booking the treatment. For appointments over three hours we require a $100 deposit at the time of booking. This amount is non-refundable and applied to your treatment cost.

For all other appointments we kindly ask for a 24 hour cancellation notice so that we can accommodate another client from our waiting list. Clients who repeatedly fail to show for their appointment may incur a cancellation fee of the cost of their appointment, and any gift vouchers will be voided.

Please arrive five minutes prior to your scheduled appointment time. Arriving late will possibly interfere with your treatment, making it not as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed. Treatment times are not extended based on late arrivals and if necessary, we may need to reschedule your appointment for a later date.